The Beautiful Guarantee® is just the beginning
At Coastal Carpet and Tile - Carpet One, we know how important it is to feel confident in your flooring selection. You want to know it's going to look exactly the way you want once it's installed in your home. That's why we offer you unmatched peace of mind with our one-of-a-kind guarantee. We want you to be 100% happy with your new floor. If not, we will replace it for free. That's what we call The Beautiful Guarantee®.
And we offer an easy-to-understand warranty system that gives you a level of protection that is tailored to you.
Qualifying products & terms
Flooring products with a Titanium, Platinum, or Gold SelectAFloor™ warranty carry The Beautiful Guarantee®* - If after installation and during the timeframe allotted for The Beautiful Guarantee® should you wish to change your new flooring for a different SelectAFloor™ flooring in the same category (e.g. carpet or hardwood), but in a different style or color, your Carpet One Floor & Home® store will replace it free** with another SelectAFloor™ style or color of equal or lesser value. Should you wish to replace your flooring with a SelectAFloor™ upgrade (higher priced product) in the same flooring category (e.g. carpet or hardwood), you may do so by paying the difference in retail price. Any increase in cost due to industry price increases will be the consumer's responsibility. No monetary compensation will be paid if a lower priced product is selected.
This is a one-time only replacement and does not include replacement of cushion. Simply call your Carpet One Floor & Home® retailer within the time frame of the warranty and indicate you wish to choose another SelectAFloor™ flooring of the same product category under The Beautiful Guarantee®. This is a replacement warranty and does not apply to matters covered by other warranties.
Replacement includes material and labor. Labor to move furniture, permanent construction (built-ins such as cabinets and bookcases), equipment, or electronics is the responsibility of the customer. This warranty applies to installations in owner occupied residential settings.
No replacement will be made with respect to carpet that has been glued down, flooring subjected to abuse, vandalism, alteration; or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event. This warranty applies only to the original purchaser of a Carpet One Floor & Home® style flooring that has been professionally installed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer.
* Area rugs and custom installations of any flooring installed with inserts or a border are excluded from The Beautiful Guarantee®.
** See store for details.